Professional Technical Support
At Graphtec we offer a high level of Professional Technical Support for all of the products that we sell. Our phone lines are open 9am – 5pm Monday to Friday and our Technical Support Team will be happy to assist you in rectifying any issues or problems with your machine. If your problem cannot be fixed over the phone we have a dedicated service department where we can receive your machine back for maintenance or we also have the option to send an engineer out to your premises to resolve any issues. Just like your car, our machines also require servicing from time to time to keep them performing at their best.
Our team of specialist on the road engineers service machines so if you feel that your machine is due a refresh please do not hesitate to get in touch and book your machine in for a full overhaul. We understand the potentially damaging effect that having a machine out of service can have on your business if you have no other backup machines. We stock a large quantity of spare parts so that if your machine does go out of service we can get it back up and running in the shortest time frame possible.
Technical Support Address: Graphtec GB | Coed Aben Road | Wrexham Industrial Estate | Wrexham | LL13 9UH
At Graphtec we believe that our products really are the best in the market for what they do. Whether it is a Professional Level Graphtec Cutting Plotter or a crafting level Silhouette Digital Die Cutter, we believe that all of our machines are market leading in their specific field. Graphtec Plotters are what every professional sign-maker aspires to use and once purchased they provide a level of cutting accuracy and speed that our competitors cannot compete with. The name Graphtec is associated with reliability and we pride ourselves on our back up and support which is second to none. When you buy a Graphtec, you are buying peace of mind in the safe knowledge that your investment will be still making you money in the many years ahead.
Areas We Specialise In:
• Crafting Machines & Consumables
• Professional Cutting Plotters
• Professional Level Scanners
• Professional Data Loggers
• Signmaking Software
Customer Service is our number 1 priority, that is why we provide all customers with first class service from purchase through to aftercare. Whether it’s advice about a product that you are looking to purchase or technical assistance with your machine once you have received it, we will be happy to answer your call or reply to your email in the fastest time possible.
Our Customer Service phone lines are open during the following times:
Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Call: 01978 666 700 | Email: firstname.lastname@example.org
Please Note: We close during all major UK bank holidays and over the festive break in December unless otherwise stated.
Free UK Delivery
We offer free UK mainland standard delivery on all consumable product orders for both professional and craft level products on all orders above £40.00.
We operate an order cut off time of 2pm each day so that your order can be picked, packed, wrapped and on the truck so that it is delivered to you in the fastest time possible. Any orders that come in to us after the 2pm cut off time will be processed as soon as possible but we cannot guarantee that they will leave us on the same day.
The majority of our orders are shipped out via D.P.D and will arrive with you usually within 2 business days. D.P.D offer you a fully trackable service so that you can see when your package leaves us and keep tabs on it all the way to your delivery destination.